How to handle an issue with your order?
- Quality issue. In case there is an issue regarding the condition of fruits or products, kindly follow these recommended steps so we can accomodate the issue.
- Have a video taken while unwrapping the basket. This is to assure legitimacy of complain. If you were not able to film the unwrapping of the basket, kindly take photos of the fruits first before removing them from the basket.
- If issue was found after unwrapping and removal of fruits, kindly take photos of the fruits once it has been opened.
- We will accomodate your issue if we find the complaint justifiable. Our team is willing to issue refund or to ship out a better one for you.
- Information issue. In case there is an issue about the delivery address, name of recipient, contact number of recipient, dedication message, etc, kindly follow these recommended steps so we can accomodate the issue.
- Message our team via Facebook. Indicate your Order No. or name for verification.
- Explain the wrong information.
- We will accomodate your issue if we find the complaint justifiable. We will do our best to contact riders if the issue is regarding shipment.
